Received Confirmation Button

[Crypto Misfit]

Greetings,

I was sent 25 Guap for attending your presentation on July 30th and I bought 1000 Guap.  

Enclosed are screenshots of my account.  The confirmation button doesn't seem to work when I depress it in my phone.

I've uninstalled and reinstalled the Guap app and haven't been able to solve this issue.

Please advise.

 

[Keith]

Hey Crypto Misfit!  Glad you're here!

That "Confirm" square is not actually a button.  It's a notice telling you that the transaction has already been confirmed on the blockchain, and the coins are yours.  Think of it as a "Transaction Confirmed" notice.  Remember, your coins are stored on the blockchain under your wallet address, and all transactions are done on the blockchain.  Your mobile wallet just syncs to the blockchain to show you what's there.  Here's what I recommend:

1. Go to https://guapexplorer.com/ or to https://guapcoinexplorer.com/ and enter your wallet address in it (starts with GVYU) and it will tell you how many coins you have and show all transactions that have taken place.
2. Let us know if your mobile wallet doesn't show the same balance as what you see when you search online, and let us know if you're using Android or iOS.  There might be a syncing issue if the balances are different.
3. Make sure to backup your wallet private keys, always a good practice.  Instructions here: 

Hope that helps!

[Crypto Misfit]

Thanks bunches.  Your time was greatly appreciated.  I'll let you know what I find.